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IMPORTANT UPDATE – Any blog post in the Metropolis Solutions Blog Archive that includes any direct or indirect reference to claims handling information was posted prior to 01.07.21, is for general information only and may no longer be applicable due to recent changes in the laws concerning claims handling. Please note that Metropolis does not hold an AFS Licence for claims handling and therefore qualified expert assistance should now be sought from a lawyer about any claim or potential claim as of the 01.07.21. Metropolis Solutions can still consult on claims handling matters but only in the instance where we are directly engaged to do so by your legal representative.

In a Nutshell – Plumbing Work and Consumer Protection in Victoria

Need to know what's covered under the Victorian Plumbers Warranty Insurance?  Read on: All Licenced Plumbers in Victoria are required to have mandatory insurance which provides them with comprehensive cover for both themselves and their clients.  This is for very good reason as plumbing is inherently a very risky business. What people may not necessarily understand is that not only is a...

Whatever Happened to Rain Heads???

A sad story of ‘pretty’ buildings and failure of enforcement Why your new house, multi unit residential apartment or commercial property is probably at extremely high risk of internal flooding   A long time ago when humans first started constructing buildings, smart people worked out how to get water off roofs.  Doing that correctly was obviously pretty important. Anybody who has ever visited a...

Well Within Your Rights – asking your plumber for details of his insurance

When you engage the services of a licenced plumber, do you ever consider what could go wrong?  The answer is PLENTY of things can and do go drastically wrong every single day!  Consider that plumber’s deal primarily in the transport of fluid in, out, beneath and on top of your home or your work place.  Murphy’s Law was most probably...

Slab Heave and Plumbing – The Chicken or the Egg?

The building industry in Australia is booming with new house construction and in places like outer Melbourne new green-field housing estates are spreading their reach at an incredible rate.  The vast majority of new homes are constructed on concrete slabs which are designed to accommodate for potential movement according to the geotechnical report for the site.  The most common concrete...

Forensic Plumbing Expert Investigations

Well may you think that the words “Forensic” and “Plumbing” and “Expert” should not be included in the same sentence let alone combined in a job title!  However, we beg to differ and we are confident you would agree if you ever reviewed a Metropolis Solutions Forensic Plumbing Investigation Report. Plumbing does not have the glamourous reputation.  However, without it, Australia...

Ducted Heating – It’s a Hanging Offence

It may be still early May but Melbourne has slumped into its customary 7 months of what people from other places in our great land would declare winter. We have 3 simple questions for you: Are you satisfied with the performance of your ducted heating system in all rooms of your house? Are you being clobbered with excessive gas energy bills? Have you ever...

Did you get wet yesterday?

"Roof leaks and that sort of thing" Yesterday in Melbourne we experienced some storm activity after a very warm and stable March which had seen next to no rain.  According to online ABC News report http://www.abc.net.au/news/2017-03-21/victoria-storms-cause-flash-flooding/8373812 this resulted in hundreds of calls to the SES across Victoria.  State Duty Officer Laura Dewildt of the SES is quoted by the ABC as...

Plumbers Warranty Explained

The full (but short) story on the Victorian Consumer Protection Insurance Scheme   When you get work done at your property by a fully licenced plumber you expect that it will be done properly, legally and safely.  Unfortunately in a lot of situations, this just doesn’t happen. Sheer laziness, cost cutting, inadequate trade skills and ignorance of the plumbing regulations are the...

3 Sniffs and You’re Dead

Carbon monoxide (CO) is an odourless, colourless gas that is infamous for being a ‘silent killer’.   Energy Safe Victoria warn the public that Carbon monoxide poisoning “can be fatal or cause chronic illness” with symptoms that can include “tiredness, shortness of breath, mild or severe headaches, nausea and vomiting, weakness and sleepiness.”  Extreme poisoning may lead to “confusion, loss of consciousness...